FAQ
For a claim payment to be made under this contract, you must take the vehicle to any licensed
repair facility and follow these steps:
1. Inform the repair facility that you have this contract.
2. Have the repair facility call (800) 901-6182 to obtain an authorization number from the Administrator before beginning any repairs to a covered part.
Please be advised that all repairs require prior authorization.
To receive a sample copy of your contract, please send an email to cservice@phoenixec.com. Be sure to include your contract number, full name, vehicle identification number, and your email address.
1. Inform the repair facility that you have this contract.
2. Have the repair facility call (800) 901-6182 to obtain an authorization number from the Administrator before beginning any repairs to a covered part.
Please be advised that all repairs require prior authorization.
To receive a sample copy of your contract, please send an email to cservice@phoenixec.com. Be sure to include your contract number, full name, vehicle identification number, and your email address.
Deductibles may vary by contract. Please review the front page of your contract for deductible
information.
Rental reimbursement is based on the approval of your claims and is subject to the specific
terms and conditions of your contract. To provide you with the exact coverage details, we can
email you a sample copy of your contract. Please send an email to cservice@phoenixec.com,
including your contract number, full name, vehicle identification number, and your email
address.
Subject to the terms and conditions of this contract, your contract can assist with the
reasonable costs to repair or replace any or all of the listed covered parts that failed as the
result of a covered breakdown, subject to the exclusions listed within your contract.
To provide you with the exact coverage details, we can email you a sample copy of your contract. Please send an email to cservice@phoenixec.com, including your contract number, full name, vehicle identification number, and your email address.
To provide you with the exact coverage details, we can email you a sample copy of your contract. Please send an email to cservice@phoenixec.com, including your contract number, full name, vehicle identification number, and your email address.
To receive a sample copy of your contract, please send an email to
cservice@phoenixec.com. Be sure to include
your contract number, full name, vehicle
identification number, and your email address.
We will reimburse you for towing if the vehicle is disabled due to a Covered Breakdown (APPROVED CLAIM),
up
to a maximum amount specified in your contract. You must provide the Administrator with a valid receipt
to
obtain reimbursement for towing.
• Please verify your coverage, as some contracts offer emergency roadside services.
To receive a sample copy of your contract, please send an email to cservice@phoenixec.com. Be sure to include your contract number, full name, vehicle identification number, and your email address.
• Please verify your coverage, as some contracts offer emergency roadside services.
To receive a sample copy of your contract, please send an email to cservice@phoenixec.com. Be sure to include your contract number, full name, vehicle identification number, and your email address.
Please refer to your contract under “Transfer of Coverage”.
TRANSFER OF COVERAGE
How Coverage May Be Transferred:
This contract covers the original Contract Holder and is transferable to a subsequent vehicle owner if you sell the vehicle, but only if:
1. You are the first holder of this contract.
2. The vehicle is sold to a private purchaser. (Transfer rights are voided when the vehicle is sold, traded, or consigned to an individual or entity engaged in the wholesale or retail sale, leasing, or rental of vehicles.)
3. The Administrator receives the complete Transfer Information section (see below) from you within thirty (30) days after the date you sell the vehicle.
4. You pay the Administrator a fifty-dollar ($50.00) transfer fee.
5. You provide the new owner with copies of all vehicle maintenance and service records required by this contract. (Refer to the “YOUR OBLIGATIONS” section on Page 2.) The transfer will be effective when you receive a transfer confirmation letter from the Administrator.
If the purchase of the vehicle was financed and the vehicle is a total loss or is repossessed, your rights and obligations under this contract immediately and automatically transfer to the Lienholder.
TRANSFER INFORMATION
To transfer this contract, you must contact the Administrator and submit the following:
• A letter requesting the transfer of the contract to the new owner.
• A fifty-dollar ($50.00) check or money order payable to Phoenix American Warranty, Inc.
• Documentation verifying a change of ownership of the vehicle, including the following:
• Name of the new owner
• Address (City, State, Zip)
• Date of transfer
• Odometer mileage on the date of transfer
• Signature of the new owner
• Signature of the vehicle seller
• A photocopy of the front of the contract
Submit all the above information to:
Wynn’s Extended Care, Inc. 6303 Waterford District Dr, Suite 225, Miami, FL 33126
To receive a sample copy of your contract, please send an email to cservice@phoenixec.com. Be sure to include your contract number, full name, vehicle identification number, and your email address.
TRANSFER OF COVERAGE
How Coverage May Be Transferred:
This contract covers the original Contract Holder and is transferable to a subsequent vehicle owner if you sell the vehicle, but only if:
1. You are the first holder of this contract.
2. The vehicle is sold to a private purchaser. (Transfer rights are voided when the vehicle is sold, traded, or consigned to an individual or entity engaged in the wholesale or retail sale, leasing, or rental of vehicles.)
3. The Administrator receives the complete Transfer Information section (see below) from you within thirty (30) days after the date you sell the vehicle.
4. You pay the Administrator a fifty-dollar ($50.00) transfer fee.
5. You provide the new owner with copies of all vehicle maintenance and service records required by this contract. (Refer to the “YOUR OBLIGATIONS” section on Page 2.) The transfer will be effective when you receive a transfer confirmation letter from the Administrator.
If the purchase of the vehicle was financed and the vehicle is a total loss or is repossessed, your rights and obligations under this contract immediately and automatically transfer to the Lienholder.
TRANSFER INFORMATION
To transfer this contract, you must contact the Administrator and submit the following:
• A letter requesting the transfer of the contract to the new owner.
• A fifty-dollar ($50.00) check or money order payable to Phoenix American Warranty, Inc.
• Documentation verifying a change of ownership of the vehicle, including the following:
• Name of the new owner
• Address (City, State, Zip)
• Date of transfer
• Odometer mileage on the date of transfer
• Signature of the new owner
• Signature of the vehicle seller
• A photocopy of the front of the contract
Submit all the above information to:
Wynn’s Extended Care, Inc. 6303 Waterford District Dr, Suite 225, Miami, FL 33126
To receive a sample copy of your contract, please send an email to cservice@phoenixec.com. Be sure to include your contract number, full name, vehicle identification number, and your email address.
Based on the terms of your contract, the Administrator reserves the right to inspect any vehicle prior
to
authorizing a claim. The inspector is a third-party individual whose responsibility is to listen,
observe,
take notes, and photograph the findings identified by your repair facility. The inspector is not there
to
diagnose or make recommendations for repairs.
To receive a sample copy of your contract, please send an email to cservice@phoenixec.com. Be sure to include your contract number, full name, vehicle identification number, and your email address.
To receive a sample copy of your contract, please send an email to cservice@phoenixec.com. Be sure to include your contract number, full name, vehicle identification number, and your email address.
Once your repair facility initiates a claim, they will be in control of your claim progress. The
most updated information will be available via your repair facility. You can contact our
customer service department should you require additional information.
Based on the terms of your contract, it is your repair facility’s responsibility to identify and
demonstrate all failures. Our claims adjuster works as quickly as your repair facility provides
the necessary information to adjudicate your claim.
To receive a sample copy of your contract, please send an email to cservice@phoenixec.com. Be sure to include your contract number, full name, vehicle identification number, and your email address.
To receive a sample copy of your contract, please send an email to cservice@phoenixec.com. Be sure to include your contract number, full name, vehicle identification number, and your email address.
To obtain towing reimbursement, you must have an approved claim. You must provide the
Administrator with a valid receipt from a licensed towing company. Valid receipts must
include:
• Business Name
• Contract holder’s Name
• Year, make, and model of the vehicle
• Current odometer reading
• Verifiable form of payment
Please submit your documents for review at refunds@phoenixec.com.
To receive a sample copy of your contract, please send an email to cservice@phoenixec.com. Be sure to include your contract number, full name, vehicle identification number, and your email address.
• Business Name
• Contract holder’s Name
• Year, make, and model of the vehicle
• Current odometer reading
• Verifiable form of payment
Please submit your documents for review at refunds@phoenixec.com.
To receive a sample copy of your contract, please send an email to cservice@phoenixec.com. Be sure to include your contract number, full name, vehicle identification number, and your email address.
To obtain rental reimbursement, you must have an approved claim and rental authorization. You
must provide the Administrator with a valid receipt from a licensed rental company. Valid
receipts must include:
• Business name
• Contract holder’s name
• Fully executed rental invoice
• Verifiable form of payment
Please submit your documents for review at refunds@phoenixec.com.
To receive a sample copy of your contract, please send an email to cservice@phoenixec.com. Be sure to include your contract number, full name, vehicle identification number, and your email address.
• Business name
• Contract holder’s name
• Fully executed rental invoice
• Verifiable form of payment
Please submit your documents for review at refunds@phoenixec.com.
To receive a sample copy of your contract, please send an email to cservice@phoenixec.com. Be sure to include your contract number, full name, vehicle identification number, and your email address.
Based on the terms and conditions of your contract, only licensed repair facilities may perform
repairs on your vehicle.
To receive a sample copy of your contract, please send an email to cservice@phoenixec.com. Be sure to include your contract number, full name, vehicle identification number, and your email address.
To receive a sample copy of your contract, please send an email to cservice@phoenixec.com. Be sure to include your contract number, full name, vehicle identification number, and your email address.
In an effort to expedite the processing of your claim, we have designated our customer service
representatives to assist you. Our claims adjusters work hand in hand with your repair
facilities to ensure prompt service.
We apologize for any delays your repair facility may be experiencing. Currently, we are
experiencing an unprecedented high call volume. Please be assured that our claims adjusters are
working as quickly as possible to assist the next caller.
To obtain payment from our auditing department, the repair facility must submit a fully executed FINAL
INVOICE. It must include:
• Contract holder’s first and last name
• Contract holder’s complete address
• Year, make, and model of the vehicle
• Complete vehicle identification number
• Mileage at the time of the repair
• Each repair line must have the customer’s concern, cause of failure, and correction
• An itemized breakdown of parts and labor with proper descriptions
• The authorization number
• The parts and labor warranty agreed upon during claim authorization
• Any applicable sublet invoices, reprogramming invoices, etc.
• The return fax number or email address for your repair shop on the invoice cover page
• Repair facility’s name and address printed on the invoice
• All invoices received after 3:00 PM Eastern Standard Time will be processed the following business day.
• All invoices must be submitted in PDF format.
Email or fax your documents on a PDF format to:
payments@phoenixec.com or fax (305) 261-8231
• Contract holder’s first and last name
• Contract holder’s complete address
• Year, make, and model of the vehicle
• Complete vehicle identification number
• Mileage at the time of the repair
• Each repair line must have the customer’s concern, cause of failure, and correction
• An itemized breakdown of parts and labor with proper descriptions
• The authorization number
• The parts and labor warranty agreed upon during claim authorization
• Any applicable sublet invoices, reprogramming invoices, etc.
• The return fax number or email address for your repair shop on the invoice cover page
• Repair facility’s name and address printed on the invoice
• All invoices received after 3:00 PM Eastern Standard Time will be processed the following business day.
• All invoices must be submitted in PDF format.
Email or fax your documents on a PDF format to:
payments@phoenixec.com or fax (305) 261-8231
You can cancel this contract by providing a written notice to either the Lienholder or directly to
us.
If the contract price was financed, any applicable refunds will be sent to the Lienholder.
Please ensure your cancellation notice includes the vehicle’s current mileage at the time of cancellation.
To cancel, you can contact the Selling Dealer or send a written notice to the following address:
Phoenix American Warranty Companies, INC.
Cancellation Department
6303 Blue Lagoon Dr., Suite 225, Miami, FL 33126
If the contract price was financed, any applicable refunds will be sent to the Lienholder.
Please ensure your cancellation notice includes the vehicle’s current mileage at the time of cancellation.
To cancel, you can contact the Selling Dealer or send a written notice to the following address:
Phoenix American Warranty Companies, INC.
Cancellation Department
6303 Blue Lagoon Dr., Suite 225, Miami, FL 33126